Terms & Conditions
We’re so confident that you’ll love your Avatar mattress that if you’re not getting a better night’s sleep in the first 101 nights, we’ll pick up your mattress and return it.
- The 101-Night Risk Free Trial period commences on the day you take possession of your mattress.
- When trialling your mattress please retain the original packaging so that our delivery team can repackage the mattress for transportation.
- Call 1300 112 337 and a credit to a partner mattress retailer will be issued within approximately 14 working days after the mattress has been returned and inspected by an Avatar staff member.
- The 101-Night Risk Free Trial is intended to permit customers to evaluate the comfort level of a mattress. Exchanges between sizes are not permitted.
- 101-Night Risk Free Trial cannot be used in conjunction with any other promotion or discount..
- Delivery and freight is non-refundable.
- An exchange fee of $99 is required before delivery of the replacement item can take place.
- All returned items must be in original or good condition. The 101-Night Risk Free Trial offer is void if the product has not been kept in good condition.
- The 101-Night Risk Free Trial offer is limited to one exchange.
- If you live in a rural or remote area – you will be required to pay delivery. That fee will be determined by the distance from your location to the nearest Avatar Warehouse. This quote will be sent for your approval upon the exchange request.
- All exchanges and cancellations are subject to Avatar’s approval.
*Avatar” is a division of Focus On Furniture Pty Ltd (ABN 14 089 394 712) (and is collectively referred to as “our”, “us”, “we” in these terms and conditions).